Vibrant Skin Secrets Refund and Return Policy

Last Updated: 12/03/24

Thank you for shopping at Vibrant Skin Secrets. We want to ensure that you have a satisfying experience with our products. Please read our Refund and Return Policy carefully before making a purchase.

1. Returns: a. We accept returns within [number] days from the date of purchase. b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. c. Please include your proof of purchase or order confirmation when returning an item.
2. Refunds: a. Refunds will be processed once we receive and inspect the returned item. b. If the return is approved, the refund will be issued to the original payment method. c. Please allow [number] business days for the refund to be reflected in your account.
3. Exchanges: a. We do not offer direct exchanges. If you need a different size, color, or product, please return the original item and place a new order.
4. Shipping Costs: a. The customer is responsible for the cost of return shipping. b. Original shipping costs are non-refundable.
5. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us within [number] days of receiving the product. b. We will provide instructions on how to return the item, and a replacement or refund will be issued upon verification of the damage or defect.
6. Non-Returnable Items: a. Certain items are non-returnable, including [list of non-returnable items]. b. Customized or personalized items are also non-returnable unless they are damaged or defective.
7. Cancellations: a. Orders can be canceled within [number] hours of placing the order. b. Once an order has been shipped, it cannot be canceled. Please follow the return process after receiving the item.
8. How to Initiate a Return: a. Contact our customer service at [your customer service email] to request a return authorization. b. Follow the provided instructions for returning the item.
9. Contact Us: If you have any questions or concerns about our Refund and Return Policy, please contact us at [your contact email].

By making a purchase on our website, you agree to and accept the terms outlined in this Refund and Return Policy. We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting on our website. Please check back regularly for updates.